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Refund policy

Last updated: not set

NOT YET REVIEWED. A structure, not a finished policy. Payment processors require a clear refund policy before approving an account, and consumer law in many countries sets a minimum regardless of what you write. Have it checked.

Try before you buy

The software runs in demo mode indefinitely, so you can confirm it works with your screen reader and your setup before paying anything. We would much rather you tried it first than bought and asked for a refund.

Refund window

PLACEHOLDER — How many days, and whether it is unconditional or requires a reason. A generous, plainly stated window generates fewer support arguments than a strict one.

How to ask

PLACEHOLDER — Say exactly what someone should send and where. Keep it to one step - a single email address, no form to fill in.

What happens to your licence

PLACEHOLDER — State that the licence is deactivated on refund and the software returns to demo mode.

Subscriptions

PLACEHOLDER — Whether a cancelled subscription runs to the end of the paid period or stops at once, and whether part-months are refunded.

If it does not work with your screen reader

Tell us before you ask for a refund. An accessibility problem is a bug we want to fix, and we would rather make it work for you than take your money back.

PLACEHOLDER — Confirm you are happy to commit to this. It is a strong thing to say and your customers will notice - but only promise what you can actually do.